Frequently Asked Questions

E-Gill Services is triple ISO certified with;

  • ISO 9001 Quality Management
  • ISO 14001 Environmental Management
  • ISO 45001 Safety Management Systems

E-Gill Services follow quality assurance and environmental policies and adhere to legal and regulatory compliance to Australian codes as a key component of our risk management strategy. To support this, we retain an integrated management systems complaint to ISO 9001, ISO 14001 and ISO 45001 through independent verification audits.

E-Gill Services ensure all cleaning staff have been trained to safely use the cleaning and disinfecting products, equipment, and personal protective equipment.  They have performed thousands of covid cleans as the primary supplier of cleaning staff undertaking the sanitisation of 20 Transport NSW Car Parks for a period of over 24 months. The sanitation team were cleaning areas of suspected contamination and were equipped with PPE including gloves, safety eye wear, masks and whilst using a misting machine wore long-sleeved gowns and rubber boots.  The misting machine used hospital grade anti-viral disinfectant that is TGA approved.

Our staff only use biodegradable chemicals, and we ensure that any waste is disposed of in the correct process as per our Environment policy. When using our Covid-19 Misting Machine we used hospital grade anti-viral disinfectant that is TGA approved. E-Gill Services is constantly researching and trialling products that are environmentally friendly and safe for staff to use

E-Gill Services employ a Level 2 Protection Officer and staff who are certified working at heights.

Our protection officer is fully qualified and has experience in organising, implementing, and managing possessions. He also understands the process from beginning to end of the intricacies of the enablement of a possession including attending the relevant meetings, making the required phone calls to advise of the possession and the completion the necessary paperwork for auditing and accounting purposes.

Working at heights involves performing tasks at elevated locations such as tall buildings, construction sites or high platforms. The job requires a strong attention to detail as safety measures are crucial. The team have completed the relevant training and have been certified to work at heights with the relevant licences and personal protective equipment.

Yes, we provide all the necessary cleaning supplies and equipment needed to complete the job efficiently. Our group buying power enables us to supply clients with competitive and affordable rates on items like toilet paper, paper towels, garbage bags, etc.

Our company conducts thorough checks on all our employees. We also have strict protocols in place to ensure that only authorised personnel have access to your office. We’re always willing to work with you and create a plan to ensure your comfort and safety.

Yes, we are fully insured and bonded to protect our clients from any liability.

We offer flexible payment options depending on the nature of the requested service.  Contact us to discuss your individual needs.

Yes, we offer a satisfaction guarantee to ensure that our clients are completely satisfied with the services provided. Regular walk-throughs are conducted to ensure our cleaners are providing satisfactory results every time. If there is any issue, we will do our best to resolve it promptly.

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